At MOTHER || Veronica Beard Shop, we combine effortless sophistication with exceptional service. Our shipping and return policies reflect the same attention to detail found in our contemporary collections.

Shipping Information

We ship globally (excluding Asia and select remote areas) with two convenient options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after processing)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after processing)

Processing Time: All orders require 1-2 business days for processing before shipment.

Returns & Exchanges

We want you to love every piece as much as we do. Our streamlined return process maintains the refined experience you expect from MOTHER || Veronica Beard Shop.

Return Policy Details

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, and unaltered with original tags
  • Original packaging and proof of purchase required

Non-Returnable Items: For hygiene reasons, swimwear cannot be returned unless defective. Final sale items marked as “non-returnable” and items without original tags are also excluded.

How to Return

  1. Submit Request: Email [email protected] with subject “Return Request – [Your Order Number]” within 15 days of delivery
  2. Wait for Approval: You’ll receive return authorization within 2 business days
  3. Package Securely: Include all original packaging and tags
  4. Ship Your Return: Use the prepaid label from your authorization email

Return Shipping Options

  • Standard Return: $8.50 (deducted from refund) via FedEx Ground (5-7 business days)
  • Expedited Exchange: $12.95 via DHL Express (2-3 business days)

Refund Process

  • Processed within 3-5 business days of receiving your return
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs non-refundable (except for defective items)
  • Email confirmation sent upon refund issuance

Note: Please allow 7-10 business days for the refund to appear on your statement, depending on your financial institution.

Exchange Process

  • Follow standard return procedure
  • Specify desired exchange item in your return request
  • New item ships after return is received
  • Price differences will be adjusted accordingly
  • Typical processing time: 10-15 business days

International Returns

For customers outside the United States:

  • Return shipping costs are your responsibility
  • Customs fees are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges

Need Assistance?

Contact our customer care team with the same attention to detail we apply to our collections:

  • Email: [email protected]
  • Phone: [Insert Customer Service Number]
  • Hours: Monday-Friday, 9AM-5PM EST

We appreciate your trust in MOTHER || Veronica Beard Shop and strive to make every aspect of your experience as refined as our contemporary designs.