At MOTHER || Veronica Beard Shop, we’re committed to making your shopping experience as effortless as our contemporary designs. Below you’ll find answers to common questions about our products, shipping, returns, and more. Can’t find what you need? Our style-conscious customer service team is always happy to help at [email protected].
Product Questions
What types of clothing does MOTHER || Veronica Beard Shop offer?
We curate contemporary collections for the modern woman, including:
- Bottoms
- Dresses
- Pants
- Skirts
- Swimwear
- Tops
Each piece is designed to seamlessly transition from day to night, just like your dynamic lifestyle.
How do I know what size to order?
Our collections feature true-to-size contemporary fits. Detailed size guides are available on each product page. For transitional pieces that might be worn multiple ways, we include styling suggestions to help you select the perfect size.
Are your products suitable for all seasons?
We offer versatile pieces designed for year-round wearability. Our collections include lightweight fabrics for warmer months and layered options for cooler weather, all maintaining our signature effortless elegance.
Shipping & Delivery
Where do you ship?
We proudly offer global delivery to fashion-forward women worldwide (excluding Asia and select remote areas). Whether you’re in Manchester or Melbourne, we’ll bring contemporary style to your doorstep.
What shipping options are available?
✈️ Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after processing (1-2 business days). Includes full tracking.
🎁 Free Standard Shipping: For orders over $50, delivered via EMS within 15-25 business days after processing.
How long does processing take?
Orders typically ship within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order is on its way.
Can I track my order?
Absolutely! All orders include tracking. For Standard Shipping via DHL/FedEx, you can track every step. EMS orders also include tracking once processed.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, with tags attached, and in original packaging. Just as we meticulously curate our collections, we ask that returns reflect the same care.
How do I initiate a return?
Please contact our customer service team at
[email protected] within 15 days of receiving your order. Include your order number and the items you wish to return.
Are return shipping costs covered?
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Payment & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your security is as important to us as your style.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we’re always looking for ways to enhance your shopping experience. Sign up for our newsletter to be the first to know about new services.
Customer Service
How can I contact customer service?
Our style-conscious team is available via email at
[email protected]. We typically respond within 24-48 hours.
Where is MOTHER || Veronica Beard Shop located?
Our headquarters are at:
194 Buckland Hills Dr, Manchester, US 06042
How can I stay updated on new arrivals?
Sign up for our newsletter to receive:
- Exclusive delivery updates
- New arrival alerts
- Limited-time offers
It’s the perfect way to build your dream wardrobe while maximizing value.
Still have questions? We’re here to help you navigate your style journey with the same effortless elegance we design for. Email us at [email protected].
Because great fashion shouldn’t just look effortless—getting it should feel effortless too.
